Customer information
Privacy & data enquiries
See how website browsing, WhatsApp support and PayPal payments fit together and where to send a privacy request.
Details
Confidentiality and retention
IPTV Guy treats customer setup records as confidential and deletes the plan records it controls when the plan expires. Records held separately by WhatsApp or PayPal are governed by those providers’ policies. Information may be disclosed to a competent authority when legally required.
Browsing these pages
The site code displays the guides and artwork without an account or a payment form. It does not set advertising cookies or load third-party analytics scripts. Your browser connects to the hosting provider to load the site.
WhatsApp support and device setup
Opening a WhatsApp link takes you to that service. If you send a message, support receives your WhatsApp contact details and the information you send. Depending on your device, setup can involve a device identifier or a player activation key. Share only the details requested for your model.
Payment and privacy requests
PayPal handles the payment flow. For a question about personal information used for a demo, activation or order, describe your request to support. Avoid sending passwords, identity documents or card details in the initial message.