IPTV TV guide not working?
If the channels play but the TV guide is empty or the times are wrong, work through these six fixes in order.
Updated 15 November 2026 · IPTV Guy setup team
Why the guide goes blank.
The TV guide (EPG) is separate from the channels, so channels can play while the guide is empty or shows the wrong times. It is usually fixed by waiting for it to load, refreshing it, or correcting the time zone.
Six fixes, in order.
- Wait a few minutes after first logging in. The guide loads after the channel list.
- Refresh the guide using your app’s update EPG option (in TiviMate it’s in Settings → EPG).
- Set the date, time and time zone on the device to automatic, or to your country.
- Adjust the app’s time shift if every programme is out by the same hour or two.
- Clear the app’s cache, reopen it and refresh the guide again.
- Using an M3U link? Some apps need a separate guide link. Ask us, or switch to an Xtream Codes login.
What’s normal.
- A few small or niche channels may have no guide data. They still play.
- With an Xtream Codes login, most apps load the guide automatically.
- When clocks change, an app with a manual time shift may need adjusting.
We’ll check it.
Tell us your device, app and whether you use M3U or Xtream. A photo of the guide helps.
TV guide (EPG), answered.
What is EPG?
EPG means electronic programme guide: the on-screen TV guide showing what’s on now and next.
Why does the guide say “No information”?
The guide hasn’t loaded, the device time is wrong, or that channel has no guide data. Refresh, check the time zone, then message us.
Why are programme times an hour out?
Usually a time zone or daylight saving mismatch. Set the device to automatic time and adjust the app’s time shift.
Do I need a separate EPG link?
With Xtream Codes, usually not. With an M3U link, some apps need one. Ask us.
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